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© Knitwhits 2010-2016 Order Online or call 1-800-595-KNIT (10-5 M-F P.S.T)
We now offer gift certificates via Paypal. Please use the link here to purchase your gift certificate redeemable online (only) at www.freiafibers.com. Please note that you must have or register for a PayPal account to redeem this gift certificate. Purchases made with a gift certificate may only be exchanged for store credit. Thank you! ORDERING YARN Please be aware that as much as we try to keep up with demand and ship within 2-3 days of receiving your order, we still do get hit with surprise rushes and will have to dye your yarn specifically for you. We try to email you if there will be more than a week’s delay to ship out your order, but sometimes we fall down on that as we are just swimming in dye trying to keep up! Please forgive us - we’re dyeing as fast as we can! Since we are so busy with our regular orders we are not able to do custom colors. ORDERING PATTERNS If you do not receive your download link within one hour, please verify your email address and your form of payment set up with your Paypal account - if you paid with an e-check, this will require the usual 3-5 days to clear before your download will be sent. Payments made with a credit card via Paypal do not require the same time to clear as e-checks and are the quickest way to receive your download. This is automatically handled by Paypal and Payloadz and is beyond our control. The pattern will be emailed to you from Payloadz to the email associated with your Paypal purchase. If you do not receive your pattern within one hour please check any other email addresses that you may have associated with Paypal, and also check your spam folder. If that does not resolve your issue please email us and we will track it down for you. PATTERN HELP Please visit our tips and tutorials page for videos that cover some of the patterns we offer. If you purchased your pattern from a retail store, please contact your LYS for assistance first as many problems can be fixed quickly with a second pair of eyes directly on your project. Google, YouTube and KnittingHelp.com are great resources for knitting assistance for basic knitting techniques. We are not able to provide phone support for pattern questions. Please email us for Knitwhits/Freia Yarn specific pattern questions should the above resources not resolve your situation. We are not able to modify patterns to accomodate sizing differences. What are my payment choices? You can pay by any method as permitted by Paypal, our payment processor (e-check, assorted credit cards, and via Paypal). You do not need to have a Paypal account to order from us. If you have trouble using your credit card with our shopping cart system you will need to contact Paypal to resolve this. Most likely this is due to you having another card currently on file with Paypal. Note that e-checks will delay shipment of your order (this includes downloads) until the payment has cleared. Sales Tax Sales tax is charged only on orders that ship within California. I did not get a receipt for my order, help! You will recieve a receipt from Paypal for your purchase to the email that is on file or that you have provided Paypal. This is the only emailed receipt you will receive. You may log into your account at www.paypal.com/us to view details of this transaction. Please verify that your correct USPS mailing address is on file with Paypal, this will be on the receipt you will have received from Paypal for your order. If the address is not correct please email us with the correct information. Shipping Policies We ship Monday-Thursday. Packages ordered Thursday afternoon through Sunday night will be shipped Monday (out- of-stock items will ship as ready). Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will find your shipping cost. We will ship your order shortly after we receive payment from you. International Shipping We ship all international packages via First Class Mail by default. First Class Mail takes between 2 to 6 weeks and will vary by destination. International packages cannot be tracked once they leave the country.Please note - you are responsible for any customs or duties imposed by your home country. You can estimate your total cost of import here: http://www.dutycalculator.com/new-import-duty-and-tax- calculation Do you ship to my country? You can add items to the shopping cart and enter your shipping info. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. What is the return policy? Please contact us via email at studio@freiafibers.com before returning your item. Items can be exchanged for an item of equal value within 30 days.  Buyer is responsible for return shipping. If you receive a defective item, please contact us for a replacement within 2 weeks of purchase. Our mailing address is: Freia Fine Handpaints 6023 Christie Avenue Emeryville, CA 94608 t: 1-800-595-KNIT (5648) e: studio@freiafibers.com Please note: The studio is not open to the public

GIFT CERTIFICATES

ORDERING HELP/FAQ's

© Knitwhits 2010-2016. All Rights Reserved.
We now offer gift certificates via Paypal. Please use the link here to purchase your gift certificate redeemable online (only) at www.freiafibers.com. Please note that you must have or register for a PayPal account to redeem this gift certificate. Purchases made with a gift certificate may only be exchanged for store credit. Thank you! ORDERING YARN Please be aware that as much as we try to keep up with demand and ship within 2-3 days of receiving your order, we still do get hit with surprise rushes and will have to dye your yarn specifically for you. We try to email you if there will be more than a week’s delay to ship out your order, but sometimes we fall down on that as we are just swimming in dye trying to keep up! Please forgive us - we’re dyeing as fast as we can! Since we are so busy with our regular orders we are not able to do custom colors. ORDERING PATTERNS If you do not receive your download link within one hour, please verify your email address and your form of payment set up with your Paypal account - if you paid with an e-check, this will require the usual 3-5 days to clear before your download will be sent. Payments made with a credit card via Paypal do not require the same time to clear as e-checks and are the quickest way to receive your download. This is automatically handled by Paypal and Payloadz and is beyond our control. The pattern will be emailed to you from Payloadz to the email associated with your Paypal purchase. If you do not receive your pattern within one hour please check any other email addresses that you may have associated with Paypal, and also check your spam folder. If that does not resolve your issue please email us and we will track it down for you. PATTERN HELP Please visit our tips and tutorials page for videos that cover some of the patterns we offer. If you purchased your pattern from a retail store, please contact your LYS for assistance first as many problems can be fixed quickly with a second pair of eyes directly on your project. Google, YouTube and KnittingHelp.com are great resources for knitting assistance for basic knitting techniques. We are not able to provide phone support for pattern questions. Please email us for Knitwhits/Freia Yarn specific pattern questions should the above resources not resolve your situation. We are not able to modify patterns to accomodate sizing differences. What are my payment choices? You can pay by any method as permitted by Paypal, our payment processor (e-check, assorted credit cards, and via Paypal). You do not need to have a Paypal account to order from us. If you have trouble using your credit card with our shopping cart system you will need to contact Paypal to resolve this. Most likely this is due to you having another card currently on file with Paypal. Note that e-checks will delay shipment of your order (this includes downloads) until the payment has cleared. Sales Tax Sales tax is charged only on orders that ship within California. I did not get a receipt for my order, help! You will recieve a receipt from Paypal for your purchase to the email that is on file or that you have provided Paypal. This is the only emailed receipt you will receive. You may log into your account at www.paypal.com/us to view details of this transaction. Please verify that your correct USPS mailing address is on file with Paypal, this will be on the receipt you will have received from Paypal for your order. If the address is not correct please email us with the correct information. Shipping Policies We ship Monday-Thursday. Packages ordered Thursday afternoon through Sunday night will be shipped Monday (out-of-stock items will ship as ready). Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will find your shipping cost. We will ship your order shortly after we receive payment from you. International Shipping We ship all international packages via First Class Mail by default. First Class Mail takes between 2 to 6 weeks and will vary by destination. International packages cannot be tracked once they leave the country.Please note - you are responsible for any customs or duties imposed by your home country. You can estimate your total cost of import here: http://www.dutycalculator.com/new-import-duty-and-tax-calculation Do you ship to my country? You can add items to the shopping cart and enter your shipping info. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. What is the return policy? Please contact us via email at studio@freiafibers.com before returning your item. Items can be exchanged for an item of equal value within 30 days.  Buyer is responsible for return shipping. If you receive a defective item, please contact us for a replacement within 2 weeks of purchase. Our mailing address is: Freia Fine Handpaints 6023 Christie Avenue Emeryville, CA 94608 t: 1-800-595-KNIT (5648) e: studio@freiafibers.com Please note: The studio is not open to the public

GIFT CERTIFICATES

ORDERING HELP/FAQ's

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